emnify
Service Degradation - Guinea (Orange, Cellcom, MTN)
Update - Dear emnify Customers,

Our latest network tests toward Orange are now passing, and our monitoring shows that traffic has resumed on the network, indicating signs of service recovery.

At this time, however, network tests toward Cellcom and MTN continue to fail. We remain in close contact with both operators to understand the cause of the ongoing disruption and are working closely with them as they continue their restoration efforts.

We will continue to monitor the situation closely and share the next update as soon as there are significant developments.


Kind regards,
emnify Support Team
Jul 01, 2026 - 07:27 UTC
Identified - Dear emnify Customers,

Our latest network tests toward Orange, Cellcom, and MTN continue to indicate connectivity issues. We remain in close contact with the affected operators and are actively coordinating with them as they work to implement corrective actions and restore normal service.

Our team continues to monitor the situation closely, and we will share the next update once there are meaningful developments.


Kind regards,
emnify Support Team
Jun 30, 2026 - 18:25 UTC
Update - Dear emnify Customers,

Further investigation indicates that our network tests toward both Cellcom and MTN are also failing, suggesting that the issue is impacting connectivity across Guinea.

We are continuing to work closely with the affected network providers to determine the cause of the disruption and support restoration efforts. Our team is actively monitoring the situation and assessing any changes in service.

We will continue to post updates as we learn more.


Kind regards,
emnify Support Team
Jun 30, 2026 - 09:18 UTC
Investigating - Dear emnify Customers,

We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity issues or degraded service.

Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible.

We will provide further updates as the investigation progresses.


Kind regards,
emnify Support Team
Jun 30, 2026 - 08:11 UTC
Uptime over the past 90 days. View historical uptime.
Portal, API & Data Analytics Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Data Analytics Operational
Network Connectivity Degraded Performance
90 days ago
100.0 % uptime
Today
Network Connectivity - North America Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Europe Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Central and South America & Caribbean Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Middle East & Africa Degraded Performance
90 days ago
100.0 % uptime
Today
Mobile Core Network Operational
90 days ago
100.0 % uptime
Today
SMS Connectivity Operational
90 days ago
100.0 % uptime
Today
VPN services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
Fetching
Jul 1, 2026

Unresolved incident: Service Degradation - Guinea (Orange, Cellcom, MTN).

Jun 30, 2026
Service Degradation - Device Quota Management
Resolved - Dear emnify Customers,

This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.


Kind regards,
emnify Support Team
Jun 30, 18:42 UTC
Monitoring - Dear emnify Customers,

We have identified the root cause of the issue and have successfully applied a fix. We have confirmed that device quota management is now functioning normally, and customers should once again be able to view and manage device quota settings.

Our team will continue to monitor the service closely to ensure ongoing stability.


Kind regards,
emnify Support Team
Jun 30, 18:05 UTC
Investigating - Dear emnify Customers,

We are currently investigating an issue affecting device quota management.

At this time, customers may be unable to view or modify device quota settings. Existing quota configurations remain in effect and continue to function as expected, with no impact on devices currently using those settings.

Our team is actively investigating the issue and working to restore full functionality. We will provide further updates as the investigation progresses.


Kind regards,
emnify Support Team
Jun 30, 17:43 UTC
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026
Issues with data limit enforcement
Resolved - This incident has been resolved.

In case you are still having issues, please submit a ticket to our Customer Support team via the help center.
Jun 26, 20:44 UTC
Monitoring - We have applied a fix we are seeing positive results.

We will closely monitor the situation.
Jun 26, 20:23 UTC
Identified - We have identified the issue and applied a fix.

More updates to follow shortly while we look into the root cause further.
Jun 26, 20:09 UTC
Investigating - Dear emnify Customers,

We are investigating a limit blocking issue that may be affecting multiple organizations. The team is working closely to mitigate the issue.

Kind regards,
emnify Support Team
Jun 26, 19:58 UTC
Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026
Service Degradation - Vodafone Germany
Resolved - The issue has since been resolved, and access to Vodafone Germany is fully operational again.

In case you are still having issues, please reach out to our Support Team via our Help Center.

Kind regards,
emnify Support Team
Jun 23, 13:54 UTC
Monitoring - Our recent tests show that Vodafone Germany is operational again, thus we have now unblocked the network.

We will closely monitor the situation and will provide an update accordingly.
Jun 23, 13:08 UTC
Investigating - Dear emnify Customers,

We are currently investigating a connectivity issue affecting devices connected via the Vodafone network in Germany. In the meantime, we have blocked the network to help devices switch to other available networks, which are confirmed to be working as expected.

We will continue to share updates as more information becomes available.

Kind regards,
emnify Support Team
Jun 23, 12:49 UTC
Jun 22, 2026

No incidents reported.

Jun 21, 2026
Degraded Performance – Embedded Dashboards & Stats API
Resolved - This incident has been resolved.

Please reach out to our Customer Support team via the help center if you continue to face issues.
Jun 21, 07:11 UTC
Monitoring - Our infrastructure provider has implemented a fix, and we confirm that both embedded dashboards and stats API are operational again.

We will continue to monitor closely.
Jun 21, 01:02 UTC
Identified - We have identified that the degraded performance is caused by an issue with our infrastructure provider. We are working closely with them to restore normal service as quickly as possible and will provide further updates soon.
Jun 20, 22:50 UTC
Investigating - Dear emnify Customers,

We are currently investigating reports of degraded performance affecting the embedded dashboards in the portal and the Stats API. Our team is working to identify the root cause and will provide updates as more information becomes available.

Kind regards,
emnify Support Team
Jun 20, 22:35 UTC
Jun 20, 2026
Jun 19, 2026

No incidents reported.

Jun 18, 2026
Service degradation - EE (UK)
Resolved - This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team.
Jun 18, 16:02 UTC
Monitoring - Service has been restored and access to the EE (UK) network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable.

Thank you for your patience. We will provide further updates if necessary.
Jun 18, 15:26 UTC
Identified - We have confirmed that the issue is isolated to EE (UK) and are engaging with the relevant parties to restore normal service.

As a precautionary measure, we have temporarily blocked access to the EE (UK) network to prevent devices from attaching while the issue persists.

We will provide another update as soon as more information becomes available.
Jun 18, 13:18 UTC
Investigating - Dear emnify customer,

We are currently investigating a service degradation in EE (UK). Devices that attempt to connect to this network may experience issues.

We will publish a new update shortly.
Jun 18, 12:55 UTC
Jun 17, 2026
[eu-west-1] Update your OpenVPN configuration
Completed - The scheduled maintenance has been completed.
Jun 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 07:00 UTC
Scheduled - Dear emnify customer,

This is a reminder that we will begin rolling out new OpenVPN server certificates in the eu-west-1 region on June 17, 2026.

If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message.

To continue using OpenVPN connectivity in this region, you must update your OpenVPN client configuration before the rollout begins.

Required action
Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file:

Log in to the emnify portal
Navigate to Integrations → Secure Connection → OpenVPN
Select your operating system and the eu-west-1 region
Download and replace your existing configuration file

Once the certificate update has been completed in eu-west-1, older client configurations will no longer be able to connect to OpenVPN in this region.

Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted.

Need help?

If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center.

Thank you for your cooperation.
Jun 16, 09:08 UTC
Service degradation - MTN (Guinea-Bissau)
Resolved - As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally.

We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.
Jun 17, 08:35 UTC
Identified - We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service.

Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted.

We will continue to provide updates as more information becomes available.
May 11, 16:01 UTC
Investigating - We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted.

Further updates will be provided as more information becomes available.
May 11, 15:24 UTC
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