This incident has been resolved.
Mar 25, 19:40 UTC
As our tests to utilize the Claro network were successful, we have unblocked the network at 18:45. Devices should now be able to connect to Claro.
We will closely monitor the situation.
Mar 25, 18:54 UTC
We submitted a ticket to our roaming partner.
In order to avoid SIM cards camping on Claro and not being able to have a successful data connection, we have blocked Claro temporarily.
Meanwhile, please be informed that Movistar is available as fallback network on the backup IMSI.
Mar 25, 18:01 UTC
We observe connectivity issues with Claro Ecuador since 14:30 UTC, affecting devices roaming in that network. We have contacted the operator, and we are waiting for a fix to be applied.
Mar 25, 17:27 UTC