Further investigation indicates that our network tests toward both Cellcom and MTN are also failing, suggesting that the issue is impacting connectivity across Guinea.
We are continuing to work closely with the affected network providers to determine the cause of the disruption and support restoration efforts. Our team is actively monitoring the situation and assessing any changes in service.
We will continue to post updates as we learn more.
Kind regards, emnify Support Team
Jun 30, 2026 - 09:18 UTC
Investigating - Dear emnify Customers,
We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity issues or degraded service.
Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible.
We will provide further updates as the investigation progresses.
Kind regards, emnify Support Team
Jun 30, 2026 - 08:11 UTC
Portal, API & Data Analytics
Operational
90 days ago
100.0
% uptime
Today
User Interface
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Data Analytics
Operational
Network Connectivity
Degraded Performance
90 days ago
100.0
% uptime
Today
Network Connectivity - North America
Operational
90 days ago
100.0
% uptime
Today
Network Connectivity - Europe
Operational
90 days ago
100.0
% uptime
Today
Network Connectivity - Asia-Pacific
Operational
90 days ago
100.0
% uptime
Today
Network Connectivity - Central and South America & Caribbean
Operational
90 days ago
100.0
% uptime
Today
Network Connectivity - Middle East & Africa
Degraded Performance
90 days ago
100.0
% uptime
Today
Mobile Core Network
Operational
90 days ago
100.0
% uptime
Today
SMS Connectivity
Operational
90 days ago
100.0
% uptime
Today
VPN services
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The issue has since been resolved, and access to Vodafone Germany is fully operational again.
In case you are still having issues, please reach out to our Support Team via our Help Center.
Kind regards, emnify Support Team
Jun 23, 13:54 UTC
Monitoring -
Our recent tests show that Vodafone Germany is operational again, thus we have now unblocked the network.
We will closely monitor the situation and will provide an update accordingly.
Jun 23, 13:08 UTC
Investigating -
Dear emnify Customers,
We are currently investigating a connectivity issue affecting devices connected via the Vodafone network in Germany. In the meantime, we have blocked the network to help devices switch to other available networks, which are confirmed to be working as expected.
We will continue to share updates as more information becomes available.
Kind regards, emnify Support Team
Jun 23, 12:49 UTC
Please reach out to our Customer Support team via the help center if you continue to face issues.
Jun 21, 07:11 UTC
Monitoring -
Our infrastructure provider has implemented a fix, and we confirm that both embedded dashboards and stats API are operational again.
We will continue to monitor closely.
Jun 21, 01:02 UTC
Identified -
We have identified that the degraded performance is caused by an issue with our infrastructure provider. We are working closely with them to restore normal service as quickly as possible and will provide further updates soon.
Jun 20, 22:50 UTC
Investigating -
Dear emnify Customers,
We are currently investigating reports of degraded performance affecting the embedded dashboards in the portal and the Stats API. Our team is working to identify the root cause and will provide updates as more information becomes available.
Kind regards, emnify Support Team
Jun 20, 22:35 UTC
Resolved -
This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team.
Jun 18, 16:02 UTC
Monitoring -
Service has been restored and access to the EE (UK) network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable.
Thank you for your patience. We will provide further updates if necessary.
Jun 18, 15:26 UTC
Identified -
We have confirmed that the issue is isolated to EE (UK) and are engaging with the relevant parties to restore normal service.
As a precautionary measure, we have temporarily blocked access to the EE (UK) network to prevent devices from attaching while the issue persists.
We will provide another update as soon as more information becomes available.
Jun 18, 13:18 UTC
Investigating -
Dear emnify customer,
We are currently investigating a service degradation in EE (UK). Devices that attempt to connect to this network may experience issues.
We will publish a new update shortly.
Jun 18, 12:55 UTC
Completed -
The scheduled maintenance has been completed.
Jun 17, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 07:00 UTC
Scheduled -
Dear emnify customer,
This is a reminder that we will begin rolling out new OpenVPN server certificates in the eu-west-1 region on June 17, 2026.
If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message.
To continue using OpenVPN connectivity in this region, you must update your OpenVPN client configuration before the rollout begins.
Required action Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file:
Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and the eu-west-1 region Download and replace your existing configuration file
Once the certificate update has been completed in eu-west-1, older client configurations will no longer be able to connect to OpenVPN in this region.
Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted.
Need help?
If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center.
Resolved -
As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally.
We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.
Jun 17, 08:35 UTC
Identified -
We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service.
Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted.
We will continue to provide updates as more information becomes available.
May 11, 16:01 UTC
Investigating -
We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted.
Further updates will be provided as more information becomes available.
May 11, 15:24 UTC
Completed -
The scheduled maintenance has been completed.
Jun 16, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 07:00 UTC
Scheduled -
Dear emnify customer,
This is a reminder that we will begin rolling out new OpenVPN server certificates in the us-east-1 region on June 16, 2026.
If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message.
To continue using OpenVPN connectivity in this region, you must update your OpenVPN client configuration before the rollout begins.
Required action
Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file:
Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and the us-east-1 region Download and replace your existing configuration file
Once the certificate update has been completed in us-east-1, older client configurations will no longer be able to connect to OpenVPN in this region.
Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted.
Need help? If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center.