Identified - We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service.
Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted.
We will continue to provide updates as more information becomes available.
May 11, 2026 - 16:01 UTC
Investigating - We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted.
Further updates will be provided as more information becomes available.
May 11, 2026 - 15:24 UTC
Portal, API & Data Analytics
Operational
90 days ago
100.0
% uptime
Today
User Interface
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Data Analytics
Operational
Network Connectivity
Degraded Performance
90 days ago
100.0
% uptime
Today
Network Connectivity - North America
Operational
90 days ago
100.0
% uptime
Today
Network Connectivity - Europe
Operational
90 days ago
100.0
% uptime
Today
Network Connectivity - Asia-Pacific
Operational
90 days ago
100.0
% uptime
Today
Network Connectivity - Central and South America & Caribbean
Operational
90 days ago
100.0
% uptime
Today
Network Connectivity - Middle East & Africa
Degraded Performance
90 days ago
100.0
% uptime
Today
Mobile Core Network
Operational
90 days ago
100.0
% uptime
Today
SMS Connectivity
Operational
90 days ago
100.0
% uptime
Today
VPN services
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved
May 14, 21:16 UTC
Monitoring -
Connectivity on the Play network in Poland has been restored and services are operating normally again.
We are continuing to monitor the situation closely to ensure service stability.
May 14, 20:29 UTC
Identified -
We have identified the issue affecting connectivity on the Play network in Poland and are currently in contact with the operator to restore normal service.
As a temporary mitigation measure, connectivity through the Play network has been temporarily restricted.
Customers in Poland can continue using alternative available networks in the country, which are operating normally.
We will continue to provide updates as more information becomes available.
May 14, 18:10 UTC
Investigating -
We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation.
Our team is actively working to identify the root cause and restore normal service as quickly as possible.
We will continue to provide updates as more information becomes available.
May 14, 18:02 UTC
Completed -
The scheduled maintenance has been completed.
May 11, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 UTC
Scheduled -
As part of our ongoing security maintenance, we are renewing the security certificates used for OpenVPN Cloud Connect. This requires a brief service interruption and an update to your OpenVPN client configuration. Please note that device connectivity will not be affected during this process. ---- What is happening
On May 11, 2026, we will deploy updated security certificates to all OpenVPN regions. During this maintenance window, OpenVPN services will be briefly unavailable while servers are restarted. We expect the interruption to last only a few minutes per region.
Starting June 9, 2026, we will roll out the new server certificates region by region. From that date onward, any OpenVPN client configuration that has not been updated will no longer be able to connect. ---- What you need to do
After May 11, please re-download your OpenVPN client configuration from the emnify portal:
Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and region Download and replace your existing .ovpn or .conf file
Deadline: June 9, 2026. Configurations that have not been updated by this date will lose OpenVPN connectivity as regions are migrated. ---- Timeline overview
Date May 11, 2026: Maintenance window. Brief OpenVPN restart across all regions May 11, 2026: New client configurations available for download in the portal Jun 9 – Jun 17, 2026: Rolling server certificate update across all regions Jun 9, 2026: Old configurations stop working as regions are updated ---- Need help?
If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center or contact your Customer Success Manager.
May 4, 13:15 UTC