emnify
Update - Dear emnify customers,

We are currently observing traffic successfully routing to MTN over 4G and have re-enabled 4G connectivity accordingly.

MTN has confirmed that 2G services have been permanently discontinued. Meanwhile, 3G access remains temporarily restricted while we continue validating its stability.

We will provide further updates as additional information becomes available.


Kind regards,
emnify Support team

Feb 12, 2026 - 17:22 UTC
Update - Dear emnify customers,

Our recent tests continue to indicate the issue, and we remain engaged with MTN Nigeria to determine the underlying cause.

At this time, the network remains temporarily blocked. Alternative networks remain available and operational to support connectivity.

We will share further updates as soon as more information becomes available.


Kind regards,
emnify Support team

Feb 12, 2026 - 04:11 UTC
Update - Dear emnify Customers,

As part of our mitigation efforts, we have temporarily restricted access to MTN Nigeria. Affected devices may connect to alternative available networks in the meantime.

Further updates will follow as soon as possible.


Kind regards,
emnify Support team

Feb 11, 2026 - 12:46 UTC
Identified - Dear emnify Customers,

We have reached out to MTN Nigeria regarding the ongoing service degradation and are currently awaiting their feedback. In the meantime, alternative mobile networks in Nigeria remain available for connectivity fallback.

We will share a further update as soon as more information becomes available.


Kind regards,
emnify Support team

Feb 11, 2026 - 09:48 UTC
Investigating - Dear emnify customers,

We are currently investigating a service degradation affecting MTN Nigeria. Devices attempting to connect to this network may experience connectivity issues.

We will share an update as soon as more information becomes available.


Kind regards,
emnify Support team

Feb 11, 2026 - 09:16 UTC
Portal, API & Data Analytics Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Data Analytics Operational
Network Connectivity Degraded Performance
90 days ago
100.0 % uptime
Today
Network Connectivity - North America Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Europe Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Central and South America & Caribbean Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Middle East & Africa Degraded Performance
90 days ago
100.0 % uptime
Today
Mobile Core Network Operational
90 days ago
100.0 % uptime
Today
SMS Connectivity Operational
90 days ago
100.0 % uptime
Today
VPN services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Feb 12, 2026

Unresolved incident: Service Degradation - MTN Nigeria.

Feb 11, 2026
Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026
Resolved - Tigo Panama has confirmed that their 2G service has been permanently sunsetted. As a result, 2G connectivity is no longer available on the Tigo Panama network.

-Other radio access types with Tigo Panama remain available and are operating normally
-2G service is still available in Panama through alternative mobile network

If you have any questions, please contact our Customer Support team.

Feb 4, 21:33 UTC
Identified - We have contacted Tigo Panama regarding the ongoing 2G service degradation and are currently awaiting their response.

In the meantime, please note:
-3G and 4G services with Tigo Panama remain available and are operating normally
-Alternative mobile networks in Panama are also available for connectivity fallback

Our team continues to monitor the situation closely and will provide further updates as soon as we receive additional information from the operator.

Feb 4, 21:13 UTC
Investigating - We are currently investigating reports of service degradation impacting 2G connectivity on the Tigo Panama network.

Further updates will be provided as more information becomes available.

Feb 4, 20:56 UTC
Feb 3, 2026
Completed - The scheduled maintenance has been completed.
Feb 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 08:00 UTC
Scheduled - We will perform standard maintenance on our OpenVPN servers across all regions.

During this maintenance, OpenVPN clients will be temporarily disconnected. This will only affect the connection between OpenVPN clients and endpoint devices. The devices themselves will remain online and connected to the emnify platform.

Jan 27, 18:36 UTC
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Resolved - This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team
Jan 30, 21:27 UTC
Monitoring - We are seeing traffic returning to normal levels. As a result, we have unblocked the Telcel network and service is recovering. We will continue to monitor the situation closely
Jan 30, 20:35 UTC
Identified - We have contacted Telcel Mexico and are currently awaiting their response. In the meantime, we have temporarily blocked connections to the Telcel network to prevent further attachments, allowing affected SIMs to connect via alternative networks like Movistar or AT&T. We will share another update as soon as more information becomes available.
Jan 30, 20:14 UTC
Investigating - We are currently investigating a service degradation impacting Telcel connectivity in Mexico. We will provide an update shortly.
Jan 30, 20:03 UTC
Jan 29, 2026

No incidents reported.