All Systems Operational
Portal, API & Data Analytics Operational
User Interface Operational
API Operational
Data Analytics Operational
Network Connectivity Operational
Network Connectivity - North America Operational
Network Connectivity - Europe Operational
Network Connectivity - Asia-Pacific Operational
Network Connectivity - Central and South America & Caribbean Operational
Network Connectivity - Middle East & Africa Operational
Mobile Core Network Operational
SMS Connectivity Operational
VPN services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will perform a routine maintenance on our infrastructure in the region eu-west-1 (VPN). During this activity, devices with VPN requirement may be forced to disconnect and will be able to reconnect immediately. Our engineering team will monitor the activity closely and in case you require any assistance, you can reach out to our customer support on https://support.emnify.com/.
Posted on Nov 29, 2022 - 14:55 UTC
API Uptime
Fetching
Past Incidents
Dec 1, 2022

No incidents reported today.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022
Resolved - The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.
Nov 28, 17:23 UTC
Monitoring - Dear EMnify Customers,

We are starting to see successful traffic on Claro again since 15:39 and devices have started to recover their connection.

We will be monitoring this closely.

Thanks a lot
EMnify Support team

Nov 28, 16:06 UTC
Update - Dear EMnify Customer,

Please know that we expect backup IMSI switch will allow use of alternative network(s).

Thanks a lot
EMnify Support team

Nov 28, 15:52 UTC
Investigating - Dear EMnify Customers,

Please be informed that for Claro Ecuador we do not see location updates since 13:10 UTC.

We are in contact with the Roaming partner. Further updates to follow..

Thanks a lot
EMnify Support

Nov 28, 15:04 UTC
Completed - The scheduled maintenance has been completed.
Nov 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:01 UTC
Scheduled - We will perform maintenance on the signaling connectivity nodes in our infrastructure during which few devices may experience signaling degradation during the time of attachment for a period of ~5 to 10mins. All devices that are already attached to the network will be unaffected and will continue operating normally. Our engineering team will monitor the activity closely and in case you require any assistance, you can reach out to our customer support on https://support.emnify.com/.
Nov 22, 10:11 UTC
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.
Nov 23, 07:03 UTC
Monitoring - We have now unblocked Claro Colombia as we started to see successful traffic from this network again.

We will be monitoring this closely.

Nov 22, 22:55 UTC
Identified - We confirm connectivity issues with Claro Colombia. We have temporarily blocked this network, to prevent devices from attaching to Claro.

We are in touch with the operator, and as soon as the network is operational again, we will unblock it.

In the meantime, devices can use Tigo and Movistar networks in Colombia.

Nov 22, 16:17 UTC
Investigating - Dear EMnify customer,

We are currently investigating a service degradation in Claro Colombia. Devices that attempt to connect to this network may experience connectivity issues.

We will publish a new update shortly.

Kind Regards,
EMnify Support team

Nov 22, 15:59 UTC
Nov 22, 2022
Resolved - The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.
Nov 22, 11:56 UTC
Monitoring - We are starting to see successful traffic on Claro again and devices have started to recover their connection.

We will be monitoring this closely.

Nov 22, 07:43 UTC
Identified - We confirm connectivity issues with Claro Colombia. We have temporarily blocked this network, to prevent devices from attaching to Claro.

We are in touch with the operator, and as soon as the network is operational again, we will unblock it.

In the meantime, devices can use Tigo and Movistar networks in Colombia.

Nov 22, 00:06 UTC
Investigating - Dear EMnify customer,

We are currently investigating a service degradation in Claro Colombia. Devices that attempt to connect to this network may experience issues.

We will publish a new update shortly.

Kind Regards,
EMnify Support team

Nov 21, 23:43 UTC
Nov 21, 2022
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022
Resolved - The incident has been resolved. In case you are still experiencing issues, please contact our Customer Support team.
Nov 17, 09:03 UTC
Monitoring - All data streamers have now caught up and we are closely monitoring.
Nov 17, 08:07 UTC
Identified - The issue has been identified and backlogs are being processed.

Updates will follow shortly.

Nov 17, 07:57 UTC
Investigating - Dear EMnify Customers.

We are currently experiencing issues with the EMnify data streamer. Data streamer delivery of traffic log records is impacted since 7:24 UTC, values shown in the portal are up to date.

We will keep you posted for more updates.

Kind Regards,
EMnify Support team

Nov 17, 07:54 UTC