emnify
Portal and API Service Degradation
Update - In order to facilitate remediation of the issue, we had to pause processing of data used for reporting.
As a result, devices will not show any recent data consumption, and the Reports section in the Portal might display no data.
May 12, 2025 - 23:07 UTC
Update - Dear Customers,

We are still actively working on resolving the issue impacting the Stats API and we will keep you updated as soon as progress is made.

Thank you for your patience.

Best regards,
Emnify Support Team
May 12, 2025 - 16:26 UTC
Update - Dear Customers,

As we continue to investigate the issue, we are temporarily excluding the data for Cellular usage from the Connected Devices page to ensure the rest of the page remains accessible. This functionality will be restored once the situation is stabilized.

We appreciate your patience and will keep you informed of further updates.

Best regards,
May 12, 2025 - 09:30 UTC
Update - Dear Customers,

We are reaching out to inform you of an ongoing issue with our Stats API, which has been impacting the viewing of device status on the portal. We have identified the cause of the issue, and our engineering team is actively working to resolve it.

Further updates will follow shortly.

Best regards
Emnify Support Team
May 12, 2025 - 08:43 UTC
Identified - Dear Customers,

We have identified the cause of the issue, and our engineering team is actively working to resolve it.

We will continue to keep you updated and notify you as soon as the issue is fully resolved.

Best regards
Emnify Support Team
May 12, 2025 - 08:23 UTC
Investigating - Dear Customers,

We are investigating an increase in errors in our Stats API, which is impacting the viewing of device status on the portal.

Our engineering team is actively working to resolve the issue.

Further updates will follow shortly.

Thank you for your understanding and patience.

Best regards
Emnify Support Team
May 12, 2025 - 08:17 UTC
Uptime over the past 90 days. View historical uptime.
Portal, API & Data Analytics Partial Outage
90 days ago
100.0 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
API Degraded Performance
90 days ago
100.0 % uptime
Today
Data Analytics Partial Outage
Network Connectivity Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - North America Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Europe Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Central and South America & Caribbean Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Mobile Core Network Operational
90 days ago
100.0 % uptime
Today
SMS Connectivity Operational
90 days ago
100.0 % uptime
Today
VPN services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Database Maintenance May 27, 2025 07:00-08:00 UTC

Dear Customer,

To ensure continued platform stability, we will be performing database maintenance. During this time, a brief interruption (

-Attaching to the network and establishing a data session may require multiple attempts
-SMS processing may be delayed
-API read and write calls may fail with HTTP status codes in the 5xx range

Our engineering team will monitor the activity closely. If you require any assistance, please contact our customer support team at support.emnify.com.
Posted on May 12, 2025 - 09:10 UTC

Database Maintenance (#2) May 28, 2025 07:00-09:00 UTC

Dear Customer,

To ensure continued platform stability, we will be performing database maintenance. During this time, a brief interruption of platform services is expected, during which:

-Attaching to the network and establishing a data session may require multiple attempts. A small subset of devices may need to re-establish their data sessions.
-The Authentication API may be unavailable, and write calls may return a 503 status code.
-OpenVPN clients may be unable to authenticate.
-SMS processing may be delayed.
-Event delivery may be delayed.

Our engineering team will monitor the activity closely. If you require any assistance, please contact our customer support team at support.emnify.com.
Posted on May 12, 2025 - 09:20 UTC
System Metrics Month Week Day
API Uptime
Fetching
May 13, 2025

No incidents reported today.

May 12, 2025

Unresolved incident: Portal and API Service Degradation.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025
Cellular service degradation in Spain and Portugal
Resolved - Dear emnify Customers,

After further monitoring, we confirm that the overall health of Spanish and Portuguese networks has returned to normal levels.

In case you are still experiencing issues, please reach out to our Customer Support Team via the help center.

Kind regards,
emnify Support Team
Apr 30, 02:08 UTC
Monitoring - Today we started to see that the overall health of Spanish and Portuguese networks is gradually returning to normal. Our tests also returned positive results.

We will continue to closely monitor.

Kind regards,
emnify Support Team
Apr 29, 12:47 UTC
Update - Our monitoring of these networks still shows instability, even though our tests of Spanish and Portuguese networks show positive results and we can see traffic flowing from and to these countries. We are closely monitoring the situation in Spain and Portugal, and we will publish a new update shortly.
Apr 28, 19:40 UTC
Identified - We have confirmed that the ongoing cellular service issues in Spain and Portugal are caused by a nationwide power outage in the said countries.

We will update you as soon as the situation progresses.

Kind regards,
emnify Support Team
Apr 28, 15:22 UTC
Investigating - Dear emnify Customers,

We are currently experiencing cellular service degradation in Spain and Portugal. Devices that attempt to connect to the networks in these 2 countries may experience issues.

We are investigating and we will publish a new update shortly.

Kind regards,
emnify Support Team
Apr 28, 12:36 UTC
Apr 29, 2025
Delay in loading portal embedded reports
Resolved - This incident has been resolved.

In case you are still having issues loading reports in the portal, please reach out to our Customer Support Team via our help center.

Kind regards,
emnify Support Team
Apr 29, 06:22 UTC
Monitoring - Dear emnify Customers,

We can confirm that the stats have recovered thus embedded reports are accessible again.

We are closely monitoring the situation.
Apr 28, 12:11 UTC
Investigating - Dear emnify Customers,

We are experiencing degraded performance in the reporting section of the customer portal. Some reports may not be responsive.

We are currently investigating the issue and updates will follow shortly.

Kind Regards,
emnify Support Team
Apr 28, 11:48 UTC
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