EMnify Status

All Systems Operational

User Interface Operational

API Operational

Mobile Core Network Operational

Data Connectivity Operational

Internet Breakout Europe Operational

Internet Breakout North America Operational

Internet Breakout Asia Operational

SMS Connectivity Operational

Data Analytics Operational

Signalling Carrier Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

Past Incidents

Apr 16, 2021

No incidents reported today.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

Event API & Data Streamer Service Interruption

Resolved - Dear Customers,

The incident has been resolved. We apologize for any inconvenience this may have caused
Apr 13, 13:44 UTC

Monitoring - Dear customers,

Our engineering team has implemented a fix and we are now reprocessing the data. We will post a new update shortly.
Apr 13, 12:15 UTC

Update - Dear Customer,

We are still working actively on a solution. Hence, we would like you to know that no event data will be lost and all data will be restored eventually but with a delay.
Apr 13, 11:43 UTC

Update - Dear Customer,

This is to let you know that the engineering team is actively working on a resolution.

We shall keep you posted with further updates.
Apr 13, 10:14 UTC

Identified - The issue has been identified and a fix is being implemented.
Apr 13, 09:40 UTC

Investigating - Dear Customer,

Please be informed that the Event API and data streamer service are interrupted since 9:01AM UTC.

We have identified the root cause and currently working on a resolution.
Apr 13, 09:40 UTC

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

Degraded performance for API calls and access to EUI

Resolved - The issue is now resolved.

The root cause of the issue experienced was an abnormal elevation of API authentication requests which did impact new authentications adn thereby new OpenVPN could not be established; while existing VPN did continue to run.

Documented Start and End Time was: 23:00 UTC until 00:34 UTC

We are sorry for any inconvenience caused.
Apr 10, 01:37 UTC

Monitoring - The earlier issue has now been resolved.

Functionality is expected to be working as normal.

We’re monitoring to ensure there are no further issues.
Apr 10, 00:40 UTC

Update - An impact of the API unavailability is that new OpenVPN connections cannot be established; however existing connections continue to run.
Apr 10, 00:27 UTC

Identified - Dear Customers,

EUI and API access is partly unavailable. We have identified the issue and currently rectifying it. Updates to follow. We apologize for the inconvenience.

Kind Regards,
EMnify Support Team
Apr 10, 00:02 UTC

Investigating - We are currently investigating the issue.
Apr 9, 23:38 UTC

Apr 9, 2021

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.