EMnify Status

All Systems Operational

Portal, API & Data Analytics Operational

User Interface Operational

API Operational

Data Analytics Operational

Network Connectivity Operational

Network Connectivity - North America Operational

Network Connectivity - Europe Operational

Network Connectivity - Asia-Pacific Operational

Network Connectivity - Central and South America & Caribbean Operational

Network Connectivity - Middle East & Africa Operational

Mobile Core Network Operational

SMS Connectivity Operational

VPN services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Routine Maintenance on Data Connectivity in Region eu-west-1 Dec 7, 2022 08:00-09:00 UTC

We will perform a routine maintenance on our infrastructure in the region eu-west-1 (VPN). During this activity, devices with VPN requirement may be forced to disconnect and will be able to reconnect immediately. Our engineering team will monitor the activity closely and in case you require any assistance, you can reach out to our customer support on https://support.emnify.com/.
Posted on Nov 29, 2022 - 14:55 UTC

System Metrics Month Week Day

API Uptime

Fetching

Past Incidents

Dec 1, 2022

No incidents reported today.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

Service degradation - [Claro / Ecuador]

Resolved - The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.
Nov 28, 17:23 UTC

Monitoring - Dear EMnify Customers,

We are starting to see successful traffic on Claro again since 15:39 and devices have started to recover their connection.

We will be monitoring this closely.

Thanks a lot
EMnify Support team
Nov 28, 16:06 UTC

Update - Dear EMnify Customer,

Please know that we expect backup IMSI switch will allow use of alternative network(s).

Thanks a lot
EMnify Support team
Nov 28, 15:52 UTC

Investigating - Dear EMnify Customers,

Please be informed that for Claro Ecuador we do not see location updates since 13:10 UTC.

We are in contact with the Roaming partner. Further updates to follow..

Thanks a lot
EMnify Support
Nov 28, 15:04 UTC

Maintenance on signaling connectivity nodes

Completed - The scheduled maintenance has been completed.
Nov 28, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:01 UTC

Scheduled - We will perform maintenance on the signaling connectivity nodes in our infrastructure during which few devices may experience signaling degradation during the time of attachment for a period of ~5 to 10mins. All devices that are already attached to the network will be unaffected and will continue operating normally. Our engineering team will monitor the activity closely and in case you require any assistance, you can reach out to our customer support on https://support.emnify.com/.
Nov 22, 10:11 UTC

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Service degradation - Claro Colombia

Resolved - The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.
Nov 23, 07:03 UTC

Monitoring - We have now unblocked Claro Colombia as we started to see successful traffic from this network again.

We will be monitoring this closely.
Nov 22, 22:55 UTC

Identified - We confirm connectivity issues with Claro Colombia. We have temporarily blocked this network, to prevent devices from attaching to Claro.

We are in touch with the operator, and as soon as the network is operational again, we will unblock it.

In the meantime, devices can use Tigo and Movistar networks in Colombia.
Nov 22, 16:17 UTC

Investigating - Dear EMnify customer,

We are currently investigating a service degradation in Claro Colombia. Devices that attempt to connect to this network may experience connectivity issues.

We will publish a new update shortly.

Kind Regards,
EMnify Support team
Nov 22, 15:59 UTC

Nov 22, 2022

Service degradation - Claro Colombia

Resolved - The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.
Nov 22, 11:56 UTC

Monitoring - We are starting to see successful traffic on Claro again and devices have started to recover their connection.

We will be monitoring this closely.
Nov 22, 07:43 UTC

Investigating - Dear EMnify customer,

We are currently investigating a service degradation in Claro Colombia. Devices that attempt to connect to this network may experience issues.

We will publish a new update shortly.

Kind Regards,
EMnify Support team
Nov 21, 23:43 UTC

Nov 21, 2022

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

Data Streamer Issue

Resolved - The incident has been resolved. In case you are still experiencing issues, please contact our Customer Support team.
Nov 17, 09:03 UTC

Monitoring - All data streamers have now caught up and we are closely monitoring.
Nov 17, 08:07 UTC

Identified - The issue has been identified and backlogs are being processed.

Updates will follow shortly.
Nov 17, 07:57 UTC

Investigating - Dear EMnify Customers.

We are currently experiencing issues with the EMnify data streamer. Data streamer delivery of traffic log records is impacted since 7:24 UTC, values shown in the portal are up to date.

We will keep you posted for more updates.

Kind Regards,
EMnify Support team
Nov 17, 07:54 UTC