The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.
Nov 23, 07:03 UTC
We have now unblocked Claro Colombia as we started to see successful traffic from this network again.
We will be monitoring this closely.
Nov 22, 22:55 UTC
We confirm connectivity issues with Claro Colombia. We have temporarily blocked this network, to prevent devices from attaching to Claro.
We are in touch with the operator, and as soon as the network is operational again, we will unblock it.
In the meantime, devices can use Tigo and Movistar networks in Colombia.
Nov 22, 16:17 UTC
Dear EMnify customer,
We are currently investigating a service degradation in Claro Colombia. Devices that attempt to connect to this network may experience connectivity issues.
We will publish a new update shortly.
EMnify Support team
Nov 22, 15:59 UTC