emnify
Service degradation - MTN (Guinea-Bissau)
Identified - We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service.

Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted.

We will continue to provide updates as more information becomes available.
May 11, 2026 - 16:01 UTC
Investigating - We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted.

Further updates will be provided as more information becomes available.
May 11, 2026 - 15:24 UTC
Uptime over the past 90 days. View historical uptime.
Portal, API & Data Analytics Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Data Analytics Operational
Network Connectivity Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - North America Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Europe Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Central and South America & Caribbean Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Mobile Core Network Operational
90 days ago
100.0 % uptime
Today
SMS Connectivity Operational
90 days ago
100.0 % uptime
Today
VPN services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[eu-central-2] Update your OpenVPN configuration Jun 9, 2026 07:00-09:00 UTC

Dear emnify customer,

This is a reminder that we will begin rolling out new OpenVPN server certificates in the eu-central-2 region on June 9, 2026.

If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message.

To continue using OpenVPN connectivity in this region, you must update your OpenVPN client configuration before the rollout begins.

Required action
Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file:

Log in to the emnify portal
Navigate to Integrations → Secure Connection → OpenVPN
Select your operating system and the eu-central-2 region
Download and replace your existing configuration file

Once the certificate update has been completed in eu-central-2, older client configurations will no longer be able to connect to OpenVPN in this region.

Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted.

Need help?
If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center.
Posted on Jun 08, 2026 - 12:51 UTC
System Metrics Month Week Day
API Uptime
Fetching
Jun 8, 2026
Service Degradation - Orange (Guinea)
Resolved - We have confirmed that Orange Guinea connectivity is now fully operational. Services have recovered and traffic is processing normally.
Jun 8, 13:30 UTC
Identified - Dear emnify Customers,

We have received confirmation from Orange that they are currently experiencing an incident within their network, which may be impacting service availability.

We are actively coordinating with their team and monitoring the situation closely. We will provide further updates as soon as more information becomes available from the operator.


Kind regards,
emnify Support Team
Jun 4, 13:58 UTC
Investigating - Dear emnify Customers,

We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity and service degradation.

Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible.

We will continue to share updates as more information becomes available.


Kind regards,
emnify Support Team
Jun 4, 13:48 UTC
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
Jun 3, 2026
Service Degradation - 4G Connectivity
Resolved - Dear emnify Customers,

The incident was caused by a global degradation affecting LTE signaling traffic within one of our signaling providers' networks, which impacted roaming services.

The issue has since been resolved, and roaming connectivity has returned to normal.

In case you are still having issues, please reach out to our Support Team via our Help Center.


Kind regards,
emnify Support Team
Jun 3, 09:28 UTC
Monitoring - Dear emnify Customers,

We are now observing that 4G traffic has returned to normal levels, indicating that connectivity has stabilized and service performance has recovered.

Our team will continue to actively monitor the network to ensure 4G services remain stable and continue to function as expected.


Kind regards,
emnify Support Team
Jun 3, 08:37 UTC
Investigating - Dear emnify Customers,

We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation.

Our team is actively working to identify the root cause and restore normal service as quickly as possible.

We will continue to share updates as more information becomes available.


Kind regards,
emnify Support Team
Jun 3, 08:23 UTC
Jun 2, 2026
Service Degradation - Claro (Paraguay, Uruguay, Argentina)
Resolved - Dear emnify Customers,

At approximately 04:30 UTC today, we observed service degradation affecting connectivity to the Claro network in Paraguay, Uruguay, and Argentina. During this period, devices attempting to connect via Claro may have experienced intermittent connectivity issues or service disruptions.

Beginning around 07:30 UTC, we observed traffic levels returning to normal, with network performance remaining stable since that time. Based on our monitoring, the incident has been resolved and services have recovered.

We are continuing to engage with Claro to better understand the underlying cause of the interruption and will review any findings made available by the operator.

If you continue to experience connectivity issues, please contact our Support Team through the Help Center for further assistance.


Kind regards,
emnify Support Team
Jun 2, 04:30 UTC
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

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