Resolved -
Dear emnify Customers,
This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.
Kind regards,
emnify Support Team
May 20, 17:05 UTC
Monitoring -
Dear emnify Customers,
Our latest network tests toward Lonestar Liberia are now returning successful results, and the temporary network block has been lifted.
At this time, devices should gradually resume normal network registration and connectivity. Our teams will continue to closely monitor the situation to ensure service stability and full restoration.
Further updates will be provided as recovery progresses.
Kind regards,
emnify Support Team
May 20, 16:15 UTC
Identified -
Dear emnify Customers,
We are continuing to follow up closely with Lonestar Liberia and are currently awaiting further updates from their team regarding the ongoing issue.
In the meantime, the alternative network provider, Orange Liberia, continues to operate normally and remains available for affected devices.
We will continue to keep you informed of any significant developments.
Kind regards,
emnify Support Team
May 18, 11:30 UTC
Update -
Dear emnify Customers,
We have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts.
As a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange).
We will provide another update as soon as more information becomes available.
Kind regards,
emnify Support Team
May 18, 07:33 UTC
Investigating -
Dear emnify Customers,
We are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation.
Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible.
We will continue to share updates as more information becomes available.
Kind regards,
emnify Support Team
May 18, 07:18 UTC