The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.
Jun 24, 12:43 UTC
We are starting to see successful traffic on Telcel Mexico again and devices have started to recover their connection.
We will be monitoring this closely.
Jun 24, 12:12 UTC
We confirm 2G and 3G issues with Telcel Mexico, affecting devices roaming in that network. We have contacted the operator, and we are waiting for a fix to be applied.
4G/LTE is operational, as well as Movistar as an alternative operator.
Jun 24, 08:17 UTC
Dear EMnify customer,
We are currently investigating a service degradation in Telcel Mexico. Devices that attempt to connect to this network via 2G and 3G may experience issues.
We will publish a new update shortly.
Jun 24, 08:03 UTC