emnify
Service degradation - MTN (Guinea-Bissau)
Identified - We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service.

Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted.

We will continue to provide updates as more information becomes available.
May 11, 2026 - 16:01 UTC
Investigating - We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted.

Further updates will be provided as more information becomes available.
May 11, 2026 - 15:24 UTC
Uptime over the past 90 days. View historical uptime.
Portal, API & Data Analytics Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Data Analytics Operational
Network Connectivity Degraded Performance
90 days ago
100.0 % uptime
Today
Network Connectivity - North America Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Europe Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Central and South America & Caribbean Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Middle East & Africa Degraded Performance
90 days ago
100.0 % uptime
Today
Mobile Core Network Operational
90 days ago
100.0 % uptime
Today
SMS Connectivity Operational
90 days ago
100.0 % uptime
Today
VPN services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
Fetching
May 12, 2026

No incidents reported today.

May 11, 2026
OpenVPN Security Certificate Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 UTC
Scheduled - As part of our ongoing security maintenance, we are renewing the security certificates used for OpenVPN Cloud Connect. This requires a brief service interruption and an update to your OpenVPN client configuration. Please note that device connectivity will not be affected during this process.
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What is happening

On May 11, 2026, we will deploy updated security certificates to all OpenVPN regions. During this maintenance window, OpenVPN services will be briefly unavailable while servers are restarted. We expect the interruption to last only a few minutes per region.

Starting June 9, 2026, we will roll out the new server certificates region by region. From that date onward, any OpenVPN client configuration that has not been updated will no longer be able to connect.
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What you need to do

After May 11, please re-download your OpenVPN client configuration from the emnify portal:

Log in to the emnify portal
Navigate to Integrations → Secure Connection → OpenVPN
Select your operating system and region
Download and replace your existing .ovpn or .conf file

Deadline: June 9, 2026. Configurations that have not been updated by this date will lose OpenVPN connectivity as regions are migrated.
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Timeline overview

Date
May 11, 2026: Maintenance window. Brief OpenVPN restart across all regions
May 11, 2026: New client configurations available for download in the portal
Jun 9 – Jun 17, 2026: Rolling server certificate update across all regions
Jun 9, 2026: Old configurations stop working as regions are updated
----
Need help?

If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center or contact your Customer Success Manager.
May 4, 13:15 UTC
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Service Degradation - MTN Côte d'Ivoire
Resolved - Dear emnify Customers,

The incident has been resolved.

Our monitoring and validation tests confirm that the operator MTN is now fully operational.

In case you are still having issues, please reach out to our Support Team via our Help Center.

Kind regards,
emnify Support Team
Apr 30, 13:06 UTC
Monitoring - Our tests are now yielding partial success; thus, we have now enabled the network again for 2G and 3G, while LTE will remain blocked in the meantime.

We will continue to work with the operator to ensure full restoration.
Apr 28, 08:02 UTC
Update - We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks.

We’re keeping a close watch and will update promptly with any new information.
Apr 27, 15:39 UTC
Investigating - Dear emnify Customers,

We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause.

We will provide further updates as they become available.

Kind regards,
emnify Support Team
Apr 27, 14:30 UTC
Apr 29, 2026

No incidents reported.

Apr 28, 2026
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