Service Degradation - Data Usage Statistics
Monitoring - Dear emnify Customers,

Mitigation measures have been applied, and current-month data is now available in the affected reports in the emnify portal.

While we continue restoring historical data, report filters are temporarily limited to the current month.

Our team will proceed with applying the recovery process for the affected time period and will continue to provide updates as progress is made.


Kind regards,
emnify Support Team
Jul 27, 2026 - 16:09 UTC
Identified - Dear emnify Customers,

Our team has identified the root cause of the issue and is currently working on implementing a fix.

We will continue to provide updates as progress is made.


Kind regards,
emnify Support Team
Jul 27, 2026 - 13:26 UTC
Investigating - Dear emnify Customers,

We are currently observing an issue affecting traffic data accuracy which may cause discrepancies in data usage statistics across the reports in the portal.

Our team is actively working to identify the cause and resolve the issue. We will share another update as soon as more information becomes available.


Kind regards,
emnify Support Team
Jul 27, 2026 - 13:15 UTC
Uptime over the past 90 days. View historical uptime.
Portal, API & Data Analytics Degraded Performance
90 days ago
100.0 % uptime
Today
User Interface Degraded Performance
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Data Analytics Degraded Performance
Network Connectivity Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - North America Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Europe Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Central and South America & Caribbean Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Mobile Core Network Operational
90 days ago
100.0 % uptime
Today
SMS Connectivity Operational
90 days ago
100.0 % uptime
Today
VPN services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
Fetching

Jul 30, 2026

Service Degradation - Guinea (Orange, Cellcom, MTN)
Resolved - Dear emnify Customers,

Network tests toward Cellcom are now passing, indicating that connectivity has been restored.

As the issue affecting MTN remains ongoing, we have temporarily removed MTN from the available networks in our Guinea data plans to minimize customer impact. Customers can continue using alternative networks in Guinea, which are operating normally.

We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.


Kind regards,
emnify Support Team
Jul 30, 14:48 UTC
Update - Dear emnify Customers,

Our latest network tests toward Orange are now passing, and our monitoring shows that traffic has resumed on the network, indicating signs of service recovery.

At this time, however, network tests toward Cellcom and MTN continue to fail. We remain in close contact with both operators to understand the cause of the ongoing disruption and are working closely with them as they continue their restoration efforts.

We will continue to monitor the situation closely and share the next update as soon as there are significant developments.


Kind regards,
emnify Support Team
Jul 1, 07:27 UTC
Identified - Dear emnify Customers,

Our latest network tests toward Orange, Cellcom, and MTN continue to indicate connectivity issues. We remain in close contact with the affected operators and are actively coordinating with them as they work to implement corrective actions and restore normal service.

Our team continues to monitor the situation closely, and we will share the next update once there are meaningful developments.


Kind regards,
emnify Support Team
Jun 30, 18:25 UTC
Update - Dear emnify Customers,

Further investigation indicates that our network tests toward both Cellcom and MTN are also failing, suggesting that the issue is impacting connectivity across Guinea.

We are continuing to work closely with the affected network providers to determine the cause of the disruption and support restoration efforts. Our team is actively monitoring the situation and assessing any changes in service.

We will continue to post updates as we learn more.


Kind regards,
emnify Support Team
Jun 30, 09:18 UTC
Investigating - Dear emnify Customers,

We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity issues or degraded service.

Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible.

We will provide further updates as the investigation progresses.


Kind regards,
emnify Support Team
Jun 30, 08:11 UTC

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Service Degradation - operators in the LATAM region
Resolved - Dear emnify Customers,

This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.


Kind regards,
emnify Support Team
Jul 27, 13:19 UTC
Monitoring - Dear emnify Customers,

The affected signaling carriers and network operators have resolved the issue within their networks.

Our latest network tests are passing successfully, and our monitoring confirms that traffic is processing as expected and has returned to normal levels.

We will continue to monitor traffic closely to ensure ongoing stability.


Kind regards,
emnify Support Team
Jul 27, 11:24 UTC
Update - Dear emnify Customers,

Our recent tests are still showing network instability across multiple operators in the LATAM region. In summary, please see the list of countries below with at least 1 network and LTE affected.

Colombia
Peru
Puerto Rico
Costa Rica
Guatemala
El Salvador
Panama
Honduras

We are continuously working with our roaming partners and signaling carriers towards a solution.

We will keep you posted with more updates.
Jul 26, 17:28 UTC
Update - Dear emnify Customers,

The impact of the issue is also affecting other LATAM operators, particularly in Mexico and Colombia, among others, which could suggest a potential problem with the interconnect signaling links.

We are validating with more tests and working closely with operators and signaling carriers.

We will keep you posted with more updates.
Jul 25, 03:30 UTC
Identified - We continue to chase updates on the two affected networks and a signaling carrier.

More updates to follow shortly.
Jul 24, 19:06 UTC
Update - After further checking and monitoring, we have confirmed that operator Claro Colombia is also experiencing service degradation.

We have already reached out to this operator to check the issue further.

Further updates to follow.
Jul 24, 18:02 UTC
Update - Dear emnify Customers,

We have contacted Tigo and are actively working with their team to investigate the issue. We are currently awaiting further details regarding the root cause and their ongoing remediation efforts.

In the meantime, affected SIMs should continue to have connectivity through other available networks, including Claro and Movistar.

We will continue to monitor the situation and provide another update as soon as more information becomes available.


Kind regards,
emnify Support Team
Jul 24, 12:47 UTC
Investigating - Dear emnify Customers,

We are currently investigating a connectivity issue affecting devices connected via the Tigo network in Colombia. Customers may experience intermittent connectivity issues or degraded service.

Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible.

We will provide further updates as the investigation progresses.


Kind regards,
emnify Support Team
Jul 24, 12:32 UTC

Jul 26, 2026

Jul 25, 2026

Jul 24, 2026

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Data Warehouse Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:30 UTC
Scheduled - We will be performing scheduled maintenance on our Data Warehouse infrastructure. During this maintenance window, there may be temporary disruptions to services, including access to the portal dashboard, embedded reports, and API queries.

The portal will remain available; however, loading service policies may take longer than usual.

Our engineering team will closely monitor the maintenance activities. Should you require any assistance during this time, please don't hesitate to reach out to our Customer Support team via support.emnify.com.
Jul 15, 14:44 UTC

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

Emergency Maintenance: Data Warehouse Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:00 UTC
Scheduled - We will be performing emergency maintenance on our Data Warehouse infrastructure to ensure the continued stability, performance, and reliability of our data services.

During this maintenance window, there may be temporary disruptions affecting access to Portal dashboards, embedded reports, and API queries that rely on Data Warehouse data.

The Portal and connectivity services will remain available and will not be affected by this maintenance.

Our engineering team will closely monitor the maintenance throughout the maintenance window to minimize any impact and ensure a smooth recovery. If you require assistance during this time, please contact our Customer Support team via support.emnify.com.
Jul 18, 11:19 UTC

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

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