Service Degradation - Zain Kuwait
Identified - We have confirmed that the issue is isolated to Zain Kuwait and are engaging with the relevant parties to restore normal service.

We will provide another update as soon as more information becomes available.
Oct 12, 2026 - 15:34 UTC
Investigating - Dear emnify Customers,

We are currently investigating a connectivity issue affecting devices connected via the Zain network in Kuwait. In the meantime, we have blocked the network to help devices switch to the other available network, STC, which is confirmed to be working as expected.

We will continue to share updates as more information becomes available.

Kind regards,
emnify Support Team
Oct 12, 2026 - 11:38 UTC
Uptime over the past 90 days. View historical uptime.
Portal, API & Data Analytics Operational
User Interface Operational
API Operational
Data Analytics Operational
Network Connectivity Degraded Performance
Network Connectivity - North America Operational
Network Connectivity - Europe Operational
Network Connectivity - Asia-Pacific Operational
Network Connectivity - Central and South America & Caribbean Operational
Network Connectivity - Middle East & Africa Degraded Performance
Mobile Core Network Operational
SMS Connectivity Operational
VPN services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
Fetching

Oct 12, 2026

OpenVPN Service Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 UTC
Scheduled - We will perform standard maintenance on our OpenVPN servers across all regions.

During the maintenance window, OpenVPN clients will be temporarily disconnected, and connectivity to endpoint devices via OpenVPN will be interrupted.

Overall mobile data connectivity will not be affected and will remain available throughout the maintenance.
Sep 30, 08:05 UTC

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Service Degradation - Data connectivity
Resolved - Dear emnify Customers,

This incident has been resolved, and we can confirm a steady recovery after close monitoring.

In case you are still having issues, please reach out to our Support Team via our Help Center.

Kind regards,
emnify Support Team
Oct 2, 14:13 UTC
Monitoring - Dear emnify Customers,

Between 12:00 and 12:45 UTC today, a small subset of devices may have experienced issues opening new data sessions. The errors have been mitigated, and we are closely monitoring the recovery.

Further updates to follow shortly.

Kind regards,
emnify Support Team
Oct 2, 13:42 UTC

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Query Engine Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 04:00 UTC
Scheduled - We will perform scheduled maintenance on our Query Engine infrastructure (previously the Data Warehouse). During this maintenance window, there may be temporary disruptions to services, including access to the portal dashboard, embedded reports, and stats-related API queries.

Our engineering team will closely monitor the maintenance activities. Should you require any assistance during this time, please don't hesitate to reach out to our Customer Support team via support.emnify.com.
Sep 18, 16:53 UTC
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