All Systems Operational
Portal, API & Data Analytics Operational
User Interface Operational
API Operational
Data Analytics Operational
Network Connectivity Operational
Network Connectivity - North America Operational
Network Connectivity - Europe Operational
Network Connectivity - Asia-Pacific Operational
Network Connectivity - Central and South America & Caribbean Operational
Network Connectivity - Middle East & Africa Operational
Mobile Core Network Operational
SMS Connectivity Operational
VPN services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
Past Incidents
Jan 22, 2022

No incidents reported today.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Resolved - We consider the issue being 100% resolved by Claro. Our monitoring shows that traffic is back to normal since 1:30 am (UTC) and also our remote tests are all successful.

Please excuse for any inconvenience caused due to this long running outage at Claro Ecuador.
Jan 13, 07:23 UTC
Monitoring - Dear Customer,

Claro Ecuador resumed service. SIM cards can connect and consume service again. We are monitoring for a while and update later.
Jan 13, 07:08 UTC
Update - Dear customer,

we received confirmation that Claro has escalated the reported matter to level 2 already. Nonetheless there is no estimated resolution time communicated.
Jan 12, 20:53 UTC
Identified - Dear Customer,

Our investigation indicates that the issue is only related to network Claro.
We expect your device configuration allows for IMSI switch so that the SIM can attach to alternative networks, e.g. Movistar.

We still seek for concrete feedback from Claro Ecuador and when available will update you accordingly.

Thank you for your cooperation
Jan 12, 14:06 UTC
Investigating - Dear Customer,

we are currently monitoring issues for SIM cards that want to attach to networks in Ecuador.
We have already contacted Claro Ecuador and are investigating in more details.

We will update you accordingly.
Jan 12, 13:32 UTC
Jan 12, 2022
Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.