emnify
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Portal, API & Data Analytics Operational
90 days ago
99.99 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Data Analytics Operational
Network Connectivity Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - North America Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Europe Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Central and South America & Caribbean Operational
90 days ago
100.0 % uptime
Today
Network Connectivity - Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Mobile Core Network Operational
90 days ago
99.99 % uptime
Today
SMS Connectivity Operational
90 days ago
100.0 % uptime
Today
VPN services Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
Fetching
Past Incidents
Sep 13, 2024

No incidents reported today.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024
OpenVPN Authentication Issues in all Regions
Resolved - Dear Customers,

This incident has been resolved.


Regards
Emnify Support Team
Sep 10, 09:51 UTC
Monitoring - Dear Customers,

This is to let you know that a fix has been implemented and the services are recovered for OpenVPN authentication as well as portal and API.

We are currently monitoring.

Regards
Emnify Support Team
Sep 10, 09:06 UTC
Update - Dear Customer,

Please be informed that the authentication via API and portal is also not working as expected.

Our teams are actively investigating and we will update you shortly.


Regards
Emnify Support Team
Sep 10, 09:00 UTC
Investigating - Dear Customers,

We are experiencing authentication issues in OpenVPN in all regions since 8:15 UTC.
The service is still functional for connected clients, however, new client authentication is currently not working as expected.

Our team is currently investigating these issues, further updates will follow shortly.


Regards
Emnify Support Team
Sep 10, 08:49 UTC
Sep 9, 2024
Service Degradation Issues in eu-west-1
Resolved - Dear Customers,

This incident has been resolved.

If you face any issues, please feel free to contact our support team.


Regards
Emnify Support Team
Sep 9, 15:10 UTC
Update - We are continuing to monitor for any further issues.
Sep 9, 11:26 UTC
Monitoring - Dear Customers,

This is to inform you that a fix has been implemented and we are monitoring the results.

Thanks a lot
Emnify Support Team
Sep 9, 11:26 UTC
Identified - Dear Customers,

The issue has been identified and a fix is being implemented.

We will update you shortly.

Thanks
Emnify Support Team
Sep 9, 10:10 UTC
Investigating - Dear Customers,

We are investigating connectivity issues in eu-west-1 since 09:07 UTC.

Further updates will follow shortly.

Thanks
Emnify Support Team
Sep 9, 09:45 UTC
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
Data service degradation in the Americas region
Postmortem - Read details
Sep 6, 13:52 UTC
Resolved - This incident has been resolved and affected operators are operational again.

In case you are still experiencing issues, please submit a request to our Customer Support team.
Sep 5, 13:19 UTC
Monitoring - We are now starting to see a recovery and affected devices are now reconnecting since 12:06 UTC.

We will continue to closely monitor the situation.
Sep 5, 12:31 UTC
Update - We are continuing to investigate the issue. We are communicating with our carriers and pushing them for an update.

We will post an update shortly.
Sep 5, 11:54 UTC
Update - We are continuing to investigate the problem in the Americas which seems to be caused by the signaling carrier of the affected networks.
Meanwhile, some devices attaching to our network via LTE from other countries could have experienced connectivity issues.

We have meanwhile made some adjustments from our side which should help with the new connections outside the Americas region.

We will post a new update shortly.
Sep 5, 09:56 UTC
Investigating - Dear customers,

We are currently investigating a possible service degradation in some American countries. We will publish a new update shortly.
Sep 5, 08:57 UTC
Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024
Service degradation - MTN Uganda
Resolved - The incident has been resolved and the service is operational.

In case you are still experiencing issues, please submit a request to our Customer Support team.
Aug 30, 10:30 UTC
Monitoring - MTN Uganda has confirmed that their carrier had an issue that caused service degradation.

As of writing, we can now see that the traffic with this network is starting to normalize.

We will be monitoring this closely and we will publish a new update shortly.
Aug 30, 10:00 UTC
Investigating - Dear emnify customers,

We are investigating a service degradation with MTN Uganda affecting 2G and 3G services. The problem started at around 07:20 UTC today, and devices that attempt to connect to this network may experience issues. The alternative network Airtel is working as expected.

We will publish a new update shortly.

Kind regards,
emnify Support team
Aug 30, 08:24 UTC
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