tag:status.emnify.com,2005:/historyemnify Status - Incident History2024-03-19T08:48:33Zemnifytag:status.emnify.com,2005:Incident/202360372024-03-25T09:00:00Z2024-03-13T17:53:17ZMaintenance on signaling connectivity nodes<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>25</var>, <var data-var='time'>09:00</var> - <var data-var='time'>11:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>17:53</var> UTC</small><br><strong>Scheduled</strong> - We will perform maintenance on the signaling connectivity nodes in our infrastructure during which few devices may experience signaling degradation during the time of attachment for a period of ~5 to 10mins. <br /><br />All devices that are already attached to the network will be unaffected and will continue operating normally. Our engineering team will monitor the activity closely and in case you require any assistance, you can reach out to our customer support on https://support.emnify.com/</p>tag:status.emnify.com,2005:Incident/201072002024-02-29T20:25:48Z2024-02-29T20:25:48ZService degradation - AT&T USA<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>20:25</var> UTC</small><br><strong>Resolved</strong> - Our investigation indicates that the service has been functioning as anticipated. Nonetheless, we have observed incoming signaling from 2G/3G devices and are presently in discussions with our carrier to address this unexpected occurrence.<br /><br />Please contact our Customer Support team if you are experiencing any service degradation.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:33</var> UTC</small><br><strong>Update</strong> - We have initiated communication with the operator to verify any potential issues from their end, as our internal systems indicate no anomalies. Concurrently, we've observed increased traffic being diverted to alternate networks</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>13:51</var> UTC</small><br><strong>Investigating</strong> - Dear emnify customer, <br /><br />We are currently investigating a possible service degradation in AT&T USA. <br /><br />We will publish a new update shortly.</p>tag:status.emnify.com,2005:Incident/200897472024-02-28T06:35:34Z2024-02-28T06:35:34ZService degradation - Telcel / Mexico<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>06:35</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>06:02</var> UTC</small><br><strong>Monitoring</strong> - We are observing successful traffic on Telcel Mexico again<br />We will be monitoring this closely.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>18:10</var> UTC</small><br><strong>Identified</strong> - Dear customers,<br /><br />We have identified a service degradation in Telcel Mexico, affecting 2G and 3G only. We have reported this to the operator and we are waiting for a solution. <br /><br />Please notice that we have alternative networks in Mexico (Movistar) working as expected. If Movistar is not included in your tariff, please enable the network via the coverage policies menu.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:35</var> UTC</small><br><strong>Investigating</strong> - Dear emnify customer, <br /><br />We are currently investigating a service degradation in Telcel Mexico. Devices that attempt to connect to this network may experience issues. <br /><br />We will publish a new update shortly.</p>tag:status.emnify.com,2005:Incident/199752412024-02-14T08:20:09Z2024-02-14T08:20:09ZIssues when displaying events in the portal and API<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>08:20</var> UTC</small><br><strong>Resolved</strong> - Dear emnify customers, <br /><br />This incident has been resolved and accessing the endpoint events via the portal and API is operational again.<br /><br />In case you are still experiencing issues, please submit a request to our Customer Support team.<br /><br />Kind Regards, <br />emnify Support Team</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:46</var> UTC</small><br><strong>Monitoring</strong> - The issue has been identified and a fix has been implemented. <br /><br />We are closely monitoring the results. <br /><br />We will keep you posted for further updates.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:07</var> UTC</small><br><strong>Investigating</strong> - Dear emnify customer,<br /><br />We are currently investigating issues when accessing the events via the Portal and the API. <br /><br />We are actively working on solving this issue and updates will follow shortly.<br /><br />We apologize for the inconvenience.<br /><br />Kind Regards,<br />emnify Support team</p>tag:status.emnify.com,2005:Incident/199485412024-02-09T19:35:59Z2024-02-09T19:35:59ZService degradation in analytics and data usage charts<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>19:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Please contact our Customer Support team if you have any questions or concerns.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:09</var> UTC</small><br><strong>Monitoring</strong> - Our engineering team has applied a fix and we are monitoring the results</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:14</var> UTC</small><br><strong>Identified</strong> - Some of the data displayed in the analytics and data usage charts might not be up to date.<br /><br />In the meantime, our engineering team has identified the issue and it is currently working on a fix.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Investigating</strong> - Dear customers, <br /><br />We are currently investigating a service degradation in the analytics and data usage charts of the portal. <br /><br />We will publish a new update shortly</p>tag:status.emnify.com,2005:Incident/199470112024-02-09T10:30:00Z2024-02-09T11:04:54ZData Streamer degradation between 08:20 and 08:40 UTC<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Resolved</strong> - Dear emnify customer,<br /><br />Between 08:20 and 08:40 UTC our Data Streamer has experienced a service degradation, delivering duplicate records. The service is now operational.<br /><br />Please contact our Customer Support team if you have additional concerns.</p>tag:status.emnify.com,2005:Incident/199413012024-02-08T18:13:08Z2024-02-08T18:13:08ZService degradation in ca-central-1 and ap-southeast-1<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>18:13</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Please contact our Customer Support team if you are still experiencing issues.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Monitoring</strong> - Our engineering teams have applied a fix. We are monitoring the results</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:49</var> UTC</small><br><strong>Identified</strong> - Dear customer<br /><br />We have identified the issue. Our engineering teams are currently applying a fix</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:42</var> UTC</small><br><strong>Investigating</strong> - Dear emnify customer, <br /><br />We are currently investigating a service degradation in ca-central-1 and ap-southeast-1. Devices that attempt to establish new connections may experience issues. <br /><br />We will publish a new update shortly.</p>tag:status.emnify.com,2005:Incident/199296592024-02-07T13:00:56Z2024-02-07T13:00:56Zemergency maintenance in the region ap-southeast-1<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:09</var> UTC</small><br><strong>Scheduled</strong> - We will perform emergency maintenance on our infrastructure in the breakout region "ap-southeast-1". During this activity there is a risk that devices using this region might experience a short interruption.<br /><br />Our engineering team will monitor the activity closely and in case you require any assistance, you can reach out to our customer support on https://support.emnify.com/</p>tag:status.emnify.com,2005:Incident/194094872023-12-12T12:56:47Z2023-12-12T12:56:47ZDelay of Data Streamer and Traffic Statistics<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>09:10</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>09:08</var> UTC</small><br><strong>Investigating</strong> - Dear customers,<br /><br />We are investigating a potential lag affecting the Data Streamer events and Traffic Statistics for 25% of the traffic.<br /><br />We will publish a new update shortly.</p>tag:status.emnify.com,2005:Incident/193494242023-12-08T10:10:29Z2023-12-08T10:10:29ZDegraded Performance in Latin America<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>18:27</var> UTC</small><br><strong>Update</strong> - Dear Customers,<br /><br />This is to let you know that the Claro networks in most of the countries are available again, however, Brazil and Peru are still effected.<br /><br />Further updates will follow.<br /><br />Thanks a lot<br />Emnify Support Team</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:26</var> UTC</small><br><strong>Identified</strong> - Dear Customers,<br /><br />Our monitoring has identified signalling issues with Claro Group, affecting various countries in Latin America like Mexico, Colombia, Brazil, Ecuador, Guatemala, El Salvador, and few more countries, starting from 09:07 UTC. <br /><br />Our emnify SIMs actively searched for and connected to alternative networks such as Movistar or TIGO. <br /><br />As of 10:22 UTC, Claro services have been restored, though stability is still being established. <br /><br />We've promptly informed our partner and will provide you with further updates shortly.<br /><br />Thanks a lot<br />Emnify Support Team</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:50</var> UTC</small><br><strong>Investigating</strong> - Dear Customers,<br /><br />This is to inform you that we are experiencing degraded performance in Latin America. <br /><br />We are investigating and reached out to our roaming partner for further investigations as well.<br /><br />Further updates will follow shortly.<br /><br />Thanks a lot<br />Emnify Support Team</p>tag:status.emnify.com,2005:Incident/192012032023-11-30T10:00:17Z2023-11-30T10:00:17ZDatabase Maintenance<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>09:58</var> UTC</small><br><strong>Scheduled</strong> - Dear emnify customers,<br /> <br />We are performing maintenance on our database clusters. <br /><br />During the maintenance we will have multiple shorter interruptions where devices may require multiple attempts to open a new data session and some online devices may lose data connectivity. <br />The APIs will be affected for the same duration, and you may face errors while performing actions on the portal. <br /><br />Our engineering team will monitor the activity closely and in case you require any assistance, you can reach out to our customer support at https://support.emnify.com/.</p>tag:status.emnify.com,2005:Incident/192085992023-11-24T10:16:07Z2023-11-24T10:16:07ZPortal embedded reports are not responsive<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>10:16</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. In case you are still experiencing issues, please submit a request to our Customer Support team.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix has been implemented. <br /><br />We will keep you posted for further updates.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>08:27</var> UTC</small><br><strong>Investigating</strong> - Dear emnify customers,<br /><br />We are experiencing degraded performance in the reporting section of the customer portal. You may experience slow response time and occasional timeouts when accessing the reports. <br /><br />We are actively working on solving this issue and updates will follow shortly.<br /><br />We apologize for the inconvenience.<br /><br />Kind Regards, <br />emnify Support team,</p>tag:status.emnify.com,2005:Incident/190351602023-11-06T15:27:29Z2023-11-06T15:27:29ZVPN issues in us-east-1<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:27</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. In case you are still experiencing issues, please submit a request to our Customer Support team</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>14:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and the service is now operational. <br /><br />We will be monitoring this closely.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>14:39</var> UTC</small><br><strong>Identified</strong> - We have found a routing issue in the us-east-1 region, our engineering team is currently working on a fix.<br /><br />We will post a new update shortly.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Investigating</strong> - Dear emnify customer, <br /><br />We are currently observing a service degradation in the VPN services in the us-east-1 region. This is currently being investigated and we will post a new update shortly.</p>tag:status.emnify.com,2005:Incident/189669252023-10-31T15:27:57Z2023-10-31T15:27:57ZEmail invites not reliably delivered<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Monitoring</strong> - Dear Customers.<br /><br />Our report to Microsoft regarding the false blocking of those emails has been reviewed and processed. <br /><br />We can confirm that email delivery is once again successful in its current state.<br /><br />Thanks a lot<br />Emnify Support Team</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>12:58</var> UTC</small><br><strong>Identified</strong> - Dear Customers.<br /><br />We have narrowed down the issue down to users of Microsoft 365. It appears that Microsoft's anti-phishing filters contain a heuristic rule, which falsely classifies URLs used in emails from the emnify portal.<br /><br />We are working on a fix to remediate this.<br /><br />Until then, we recommend users who are affected by this to contact their Microsoft 365 administrator to release these emails.<br /><br />Following the process described in Micrsoft documentation [1], The user should please go to https://security.microsoft.com/quarantine and enter "do-not-reply@emnify.com" into the Search field. After selecting all relevant emails, they should be released to the user using the "Release" action.<br /><br />[1] https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/quarantine-admin-manage-messages-files?view=o365-worldwide<br /><br />Thanks a lot<br />Emnify Support Team</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>11:17</var> UTC</small><br><strong>Investigating</strong> - Dear Customers,<br /><br />We are currently looking into reports of email delivery issues from the emnify portal, particularly concerning the reliability of messages like password reset requests and new user invitations, especially for Microsoft 365.<br /><br />More updates to follow shortly.<br /><br />Emnify Support Team</p>tag:status.emnify.com,2005:Incident/187022002023-10-05T21:11:33Z2023-10-05T21:11:33ZZero Data usage statistics under Connected Devices tab<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>21:11</var> UTC</small><br><strong>Resolved</strong> - A fix has been implemented and the statistics are now showing the correct usage under the Connected Device tab.<br /><br />Important note: The API response for these statistics was showing unusually high consumption for today 5-Oct-2023; which was the sum of the last three days. The response and statistics are now returning the correct and expected values.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>20:46</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are already working on a fix to be deployed shortly.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>20:18</var> UTC</small><br><strong>Investigating</strong> - Dear customers,<br /><br />We are investigating an issue which is causing the data usage statistics for the previous days to be shown as 0KB. This concerns only the statistics shown under Connected Devices tab.</p>tag:status.emnify.com,2005:Incident/186456572023-09-30T00:46:59Z2023-09-30T00:46:59ZService degradation - Vodafone networks in several countries<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>00:46</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved, we will continue to monitor the service.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>23:59</var> UTC</small><br><strong>Monitoring</strong> - The earlier issue has now been resolved by Vodafone. Our Remote Tests show positive results and we have opened the Vodafone Networks again for service. Functionality is expected to be working as normal.<br /><br />We’re monitoring to ensure there are no further issues.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Identified</strong> - We confirm connectivity issues with several Vodafone networks, affecting devices roaming in that network. We have temporarily blocked this network in several countries, to prevent devices from attaching to Vodafone. As soon as the network is operational again, we will unblock it.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>20:23</var> UTC</small><br><strong>Investigating</strong> - Dear emnify customer, <br /><br />We are currently investigating a service degradation in Vodafone networks in several countries (including UK, Italy, Greece, etc.). Devices that attempt to connect to this network may experience issues. <br /><br />We will publish a new update shortly.</p>tag:status.emnify.com,2005:Incident/186304342023-09-28T09:30:00Z2023-09-28T10:02:25ZShort service degradation affecting devices between 09:30 - 09:35 UTC<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Resolved</strong> - Dear customers,<br /><br />We have observed a short degradation in our service, affecting a small subset of devices between 09:30 and 09:35 UTC. Some devices may have been disconnected from the network during this period of time.<br /><br />The service is now operational.</p>tag:status.emnify.com,2005:Incident/186129952023-09-26T16:49:01Z2023-09-26T16:49:01ZNo data displayed in the Stats tab of Connected Devices<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Please submit a request to our Customer Support team in case you observe any issue.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>16:28</var> UTC</small><br><strong>Monitoring</strong> - Our engineering team has applied a fix and we are monitoring the results.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>16:09</var> UTC</small><br><strong>Identified</strong> - We have identified the issue. Our engineering team is currently preparing a fix.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Investigating</strong> - Dear customers,<br /><br />We are investigating a degradation affecting the information displayed in the Stats section of Connected Devices. <br /><br />We will publish a new update shortly.</p>tag:status.emnify.com,2005:Incident/184898712023-09-13T13:35:30Z2023-09-13T13:35:30ZIssues when submitting support tickets<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.<br /><br />In case you are still experiencing issues, please submit a request to our Customer Support team.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:04</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>12:57</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.<br /><br />We will keep you posted for more updates.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>12:22</var> UTC</small><br><strong>Investigating</strong> - Dear emnify customers, <br /><br />We are observing issues when trying to submit support tickets via our Help Center. <br /><br />Please contact your Customer Success Manager to open a ticket on your behalf while we continue the investigation.<br /><br />We will post a new update shortly. <br /><br />Kind Regards, <br />emnify Support team</p>tag:status.emnify.com,2005:Incident/184688052023-09-11T14:13:30Z2023-09-18T11:36:19ZData usage limit incorrectly reached<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>14:13</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.<br /><br />In case you are still experiencing issues, please submit a request to our Customer Support team.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Monitoring</strong> - We have deployed a fix and we can see that rates are now back to normal and devices that were incorrectly blocked are now able to successfully open data sessions. <br /><br />We will continue to closely monitor the results.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>13:03</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are now deploying a fix. <br /><br />More updates will follow shortly.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:35</var> UTC</small><br><strong>Investigating</strong> - Dear emnify customers, <br /><br />We are currently investigating an increase in failed PDP attempts due to the data usage limit being incorrectly reached. <br /><br />Please know that only traffic limits are affected. We will keep you posted for more updates. <br /><br />Kind Regards, <br />emnify Support team</p>tag:status.emnify.com,2005:Incident/184186862023-09-07T11:22:27Z2023-09-07T11:22:27ZService Degradation - Claro Ecuador<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>11:22</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved and the connectivity via Claro Ecuador is again operational. <br /><br />In case you are still experiencing issues, please submit a request to our Customer Support team.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>08:49</var> UTC</small><br><strong>Monitoring</strong> - Dear Customers,<br /><br />We have now unblocked Claro Ecuador as we are starting to see successful traffic again and devices have started to recover their connection. <br /><br />We will be monitoring this closely.<br /><br />Emnify Support Team</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>07:58</var> UTC</small><br><strong>Investigating</strong> - Dear Customers,<br /><br />Since 5:40 UTC we are observing connectivity issues with Ecuador Claro, devices that try to attach are experiencing unsuccessful attempts.<br /><br />However, we have two alternative networks that devices can use.<br /><br />Further updates to follow<br /><br />Emnify Support Team</p>tag:status.emnify.com,2005:Incident/183090122023-08-30T08:00:29Z2023-08-30T08:00:29ZOpenVPN server resilience improvement in eu-west-1<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>16:10</var> UTC</small><br><strong>Scheduled</strong> - Dear emnify customers,<br /><br />After dealing with multiple service degradations during the last couple of weeks of our OpenVPN service, and after applying spot fixes during the mentioned incidents, we have prepared a fix to improve the general resilience and performance of our OpenVPN infrastructure.<br /><br />OpenVPN clients will experience a short interruption of ca. 5. minutes and should be able to reconnect automatically afterwards.<br /><br />If you experience any further issues after the maintenance, please reach out to our support at support.emnify.com<br /><br />Thank you for your understanding!</p>tag:status.emnify.com,2005:Incident/182896382023-08-29T07:19:11Z2023-08-29T07:19:11ZOpenVPN issues in eu-west-1<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>07:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>08:41</var> UTC</small><br><strong>Monitoring</strong> - We have been investigating the root cause of these recurrent issues, and we believe we have identified it.<br /><br />We have a applied a fix for now, that brought the service back to a functional state, and we will continue working to apply a permanent fix for these issues as soon as possible.<br /><br />We appreciate your patience and we apologise for any inconvenience caused.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>07:02</var> UTC</small><br><strong>Identified</strong> - The issue has been identified, and we will spend more time analyzing and investigating the root cause.<br />Meanwhile a failover towards a second server has been forced and connections have been successfully created.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>06:28</var> UTC</small><br><strong>Investigating</strong> - Dear emnify customers,<br /><br />We are investigating OpenVPN issues in eu-west-1. We will update this page shortly.</p>tag:status.emnify.com,2005:Incident/182545432023-08-25T09:32:51Z2023-08-25T09:32:51ZOpenVPN issues in eu-west-1<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>09:32</var> UTC</small><br><strong>Resolved</strong> - The issue has been fixed and the service is back to normal.<br /><br />If you still experience issues please contact our support at support@emnify.com</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>03:36</var> UTC</small><br><strong>Monitoring</strong> - While the previous issue of packet loss have been fixed during the week, we noticed today that some OpenVPN clients could not establish connections towards the server. We are still investigating what could be the root cause.<br />For now, a failover towards a second server has been forced and connections have been successfully created.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>03:09</var> UTC</small><br><strong>Investigating</strong> - Dear emnify customers,<br /><br />We are investigating OpenVPN issues in eu-west-1. We will update this page shortly.</p>tag:status.emnify.com,2005:Incident/180214062023-08-24T09:00:09Z2023-08-24T09:00:09ZOpenVPN Cipher Upgrade for Enhanced Security<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Scheduled</strong> - We wish to notify you about an upcoming enhancement regarding the ciphers used in OpenVPN. Our team will be implementing secure ciphers while phasing out outdated ones. The primary goal of this upgrade is to enhance the overall security of our services, providing end-to-end protection for your data.<br />As part of this upgrade, we will be adding the following new ciphers to the OpenVPN servers:<br />CHACHA20-POLY1305<br /> <br />However, we will be deprecating the following cipher: :<br />BF-CBC<br /> <br />Please note that during the maintenance period, your established OpenVPN connections may experience a temporary interruption of few seconds. However, they will automatically immediately reconnect once the upgrade is completed.<br />To ensure optimal security, we strongly recommend using the latest version of the OpenVPN client 2.6.X or later.<br /> <br />Thank you for your understanding and cooperation as we strive to continuously improve the security and reliability of our services.<br /> <br />Best regards,<br />Emnify</p>