The incident has been resolved and the service is operational.
In case you are still experiencing issues, please submit a request to our Customer Support team.
Posted Aug 16, 2024 - 23:25 UTC
Monitoring
Our monitoring already shows successful traffic in Paraguay and Argentina.
We will be monitoring this closely.
Posted Aug 16, 2024 - 23:14 UTC
Update
Our monitoring shows that the service is Paraguay is restored, while the 3G service in Argentina remains unstable. 2G and 4G is operational in Argentina.
Posted Aug 16, 2024 - 15:31 UTC
Identified
We confirm that the connectivity with Claro Paraguay and Claro Argentina is not stable at the moment. We have contacted the operators, and we are waiting for a fix to be applied.
The rest of the operators in Argentina (Movistar/Personal) and Paraguay (Tigo) are working as expected.
Posted Aug 16, 2024 - 13:24 UTC
Investigating
Dear emnify customer,
We are currently investigating a service degradation in Claro Paraguay and Claro Argentina.
We will publish a new update shortly.
Posted Aug 16, 2024 - 13:11 UTC
This incident affected: Network Connectivity (Network Connectivity - Central and South America & Caribbean).