The incident has been resolved and API and portal services are fully operational again.
In case you are still having issues, please reach out to our Support Team via our help center.
Kind regards, emnify Support Team
Posted Feb 05, 2025 - 19:10 UTC
Monitoring
A fix has been implemented. If you still experience issues loading the portal, please try force reloading your browser to receive the latest update.
We are actively monitoring the results.
Posted Feb 05, 2025 - 18:32 UTC
Identified
We have identified the root cause and a fix is being implemented.
Further updates will follow shortly.
Posted Feb 05, 2025 - 17:49 UTC
Investigating
Dear emnify Customers,
We are currently investigating issues related to viewing large numbers of SIM cards and devices in the Connected Devices and SIM Inventory sections of the portal. You may also experience delays when performing the same actions via the API.
Further updates will follow shortly.
Kind regards, emnify Support Team
Posted Feb 05, 2025 - 16:32 UTC
This incident affected: Portal, API & Data Analytics (User Interface, API).