Service Degradation - OpenVPN issues

Incident Report for emnify

Resolved

Dear emnify Customers,

The incident has been resolved, and the OpenVPN service is fully operational again.

In case you are still having issues, please reach out to our Support Team via our Help Center.

Kind regards,
emnify Support Team

Posted Sep 16, 2026 - 14:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2026 - 14:22 UTC

Identified

The issue has been identified, and a fix is being implemented.

Further updates will follow shortly.

Posted Sep 16, 2026 - 14:09 UTC

Investigating

Dear emnify Customers,

We are currently investigating an issue with OpenVPN that affects users who use an application token for authentication. All new connections made after 0900 UTC may be affected.

We are working on a mitigation, and further updates will follow shortly.

Kind regards,
emnify Support Team

Posted Sep 16, 2026 - 14:05 UTC

This incident affected: VPN services.