Service Degradation - MTN & Airtel Uganda

Incident Report for emnify

Update

Dear emnify Customers,

The nationwide connectivity disruption in Uganda remains ongoing and is affecting both MTN and Airtel. Services may continue to be unavailable or unstable for devices attempting to connect.

We are actively tracking the situation and will share further updates as details become available.


Kind regards,
emnify Support Team
Posted Jan 14, 2026 - 12:04 UTC

Identified

Dear emnify Customers,

We are observing a country-wide network shutdown in Uganda, which appears to be affecting multiple mobile network operators, including MTN and Airtel. Devices attempting to connect to these networks may experience complete loss of connectivity or degraded service.

Our team is closely monitoring the situation and will provide updates as soon as new information becomes available.

Kind regards,
emnify Support Team
Posted Jan 13, 2026 - 19:45 UTC
This incident affects: Network Connectivity (Network Connectivity - Middle East & Africa).