Service degradation - Telcel Mexico
Incident Report for EMnify
The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.
Posted Jun 24, 2022 - 12:43 UTC
We are starting to see successful traffic on Telcel Mexico again and devices have started to recover their connection.

We will be monitoring this closely.
Posted Jun 24, 2022 - 12:12 UTC
We confirm 2G and 3G issues with Telcel Mexico, affecting devices roaming in that network. We have contacted the operator, and we are waiting for a fix to be applied.

4G/LTE is operational, as well as Movistar as an alternative operator.
Posted Jun 24, 2022 - 08:17 UTC
Dear EMnify customer,

We are currently investigating a service degradation in Telcel Mexico. Devices that attempt to connect to this network via 2G and 3G may experience issues.

We will publish a new update shortly.
Posted Jun 24, 2022 - 08:03 UTC
This incident affected: Network Connectivity (Network Connectivity - North America).