This incident has been resolved and affected services are fully operational again.
In case you are still experiencing issues, please submit a request to our Customer Support team.
Posted Aug 04, 2024 - 18:49 UTC
Monitoring
Dear emnify customers,
We have applied a fix and started to see that affected services are returning to normal.
We will closely monitor the situation.
Kind regards, emnify Support team
Posted Aug 04, 2024 - 16:39 UTC
Investigating
Dear emnify customer,
We are currently investigating a service degradation with MTN Uganda affecting 2G and 3G services. The problem started at around 12:48 UTC today, and devices that attempt to connect to this network may experience issues. The alternative network Airtel is working as expected.
We will publish a new update shortly.
Kind regards, emnify Support team
Posted Aug 04, 2024 - 16:30 UTC
This incident affected: Network Connectivity (Network Connectivity - Middle East & Africa).