MTN Uganda has completed their repair works, therefore the incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.
Posted Jul 31, 2022 - 09:48 UTC
Monitoring
Our tests and KPIs confirm that the services has resumed. We are going to monitor the situation for a while now.
Posted Jul 30, 2022 - 21:47 UTC
Update
Our remote tests show positive results for roaming on Uganda MTN for 2,3 and 4G data use. We will perform a few more tests and open the network in our core network again for usage.
Posted Jul 30, 2022 - 21:42 UTC
Update
We are still depending on our roaming partner MTN Uganda to correct their network configuration. We will update you asap when a change has been implemented at our roaming partner.
Posted Jul 30, 2022 - 21:05 UTC
Update
MTN Uganda confirmed to have done a change to the GTP /IP configurations which might have caused the service issue. They are already looking into the situation to resolve the service problem.
Posted Jul 30, 2022 - 12:23 UTC
Identified
We confirm Data connectivity issues with MTN Uganda, affecting devices roaming in that network. We have contacted the operator, and we are waiting for a fix to be applied.
Airtel as an alternative operator is available.
Posted Jul 29, 2022 - 15:47 UTC
Investigating
Dear EMnify customer,
We are currently investigating a service degradation in MTN Uganda. Devices that attempt to connect to this network may experience issues establishing data connections.
We will publish a new update shortly.
Posted Jul 29, 2022 - 15:39 UTC
This incident affected: Network Connectivity (Network Connectivity - Middle East & Africa).