Accidental SIM Deletion Triggered by Device Deletion

Incident Report for emnify

Resolved

During the past week, we identified an issue where, by mistake, deleting a Connected Device also resulted in the deletion of its associated SIM card. This occurred due to an unintended behavior in the deletion process.

Our Engineering team has resolved the root cause. We are currently in the process of restoring all inadvertently deleted SIM cards. No action is required from users at this time.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 14, 2025 - 12:30 UTC