The incident has been resolved, and normal processing of device events has been fully restored.
In case you are still having issues, please reach out to our Support Team via our help center.
Kind regards, emnify Support Team
Posted Jul 23, 2025 - 16:29 UTC
Monitoring
A fix has been deployed, and we can confirm that device events, both via the portal and API are back to normal since 15:40 UTC.
We are closely monitoring the results.
Kind regards, emnify Support Team
Posted Jul 23, 2025 - 15:54 UTC
Update
We are currently in the process of ingesting new events, and we expect it to eventually catch up with the processing lag. Data older than a couple of days might not be available yet.
We will publish a new update as soon as possible.
Kind regards, emnify Support Team
Posted Jul 23, 2025 - 12:00 UTC
Identified
We have located the issue, and we are working on a fix.
Further updates to follow shortly.
Posted Jul 23, 2025 - 09:44 UTC
Investigating
Dear emnify Customer,
We are experiencing delays while processing events since 09:03 UTC. Portal and API may not display the most recent device activities.
We are working on resolving the issue, and an update will be provided shortly.
Kind regards, emnify Support Team
Posted Jul 23, 2025 - 09:29 UTC
This incident affected: Portal, API & Data Analytics (User Interface, API).