The incident has been resolved and the service is operational.
In case you are still experiencing issues, please submit a request to our Customer Support team.
Posted Aug 30, 2024 - 10:30 UTC
Monitoring
MTN Uganda has confirmed that their carrier had an issue that caused service degradation.
As of writing, we can now see that the traffic with this network is starting to normalize.
We will be monitoring this closely and we will publish a new update shortly.
Posted Aug 30, 2024 - 10:00 UTC
Investigating
Dear emnify customers,
We are investigating a service degradation with MTN Uganda affecting 2G and 3G services. The problem started at around 07:20 UTC today, and devices that attempt to connect to this network may experience issues. The alternative network Airtel is working as expected.
We will publish a new update shortly.
Kind regards, emnify Support team
Posted Aug 30, 2024 - 08:24 UTC
This incident affected: Network Connectivity (Network Connectivity - Middle East & Africa).