For a period of 4 hours (08:05 - 12:06 UTC), around a dozen network operators lost network connectivity to emnify. As a result, devices attached to these networks could not establish data connectivity. The affected operators were mostly located in the Americas region and, based on our analysis, share a common carrier.

Since the source of the problem was outside of emnify’s network, we are working with our two contracted carriers to understand the root cause. One of our carriers has acknowledged problems on a router in Dallas around the time of the incident, which might be the handover point for the affected traffic. We are conducting ongoing analysis with our carriers to determine why the failover of traffic to another network path did not occur. Since emnify, like the affected operators, has redundant connectivity in two US locations with each of our two carriers, such cases are not anticipated.

We will update this document with additional information when available.