Service degradation with Telcel Mexico

Incident Report for emnify

Resolved

This incident has been resolved.

Posted Jun 16, 2021 - 07:36 UTC

Monitoring

We are observing normal network usage and in the past 4 hours, all our tests for establishing data connections with Telcel Mexico were successful.
We will closely monitor this network during the next days.

Posted Jun 15, 2021 - 20:06 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 15, 2021 - 15:42 UTC

Investigating

Dear Customers,

We are aware of another service degradation with Telcel Mexico. Our Roaming Partner is aware as well and currently working on a fix.

We received confirmation there is a congestion in 2G&3G which may lead to connectivity issues.

Hence, in case it is possible, we advice you to perform a hard reset on your devices.

We will publish a new update shortly.

Many thanks

Posted Jun 15, 2021 - 15:42 UTC